MediCard is a leading Health
Maintenance Organization (HMO)
Offering total healthcare services to individuals, families, SMEs and
corporations. MediCard has sustained its leadership position attributed
to its strong market presence and constant efforts to establish connections
of its HMO card, MediCard clinics located at key cities, partners and doctors
nationwide to provide the healthcare that Filipinos deserve.
MediCard is a leading Health
Maintenance Organization (HMO)
MediCard is a leading Health Maintenance Organization (HMO)
Offering total healthcare services to individuals, families,
SMEs and corporations. MediCard has sustained its leadership
position attributed to its strong market presence and constant
efforts to establish connections of its HMO card, MediCard clinics
located at key cities, partners and doctors nationwide
to provide the healthcare that Filipinos deserve.
Offering total healthcare services to individuals, families, SMEs
and corporations. MediCard has sustained its leadership position attributed to its strong market presence and constant efforts to establish connections of its HMO card, MediCard clinics located at key cities, partners and doctors nationwide to provide the healthcare that Filipinos deserve.
History
MediCard Philippines Inc. was incorporated in December 1986 and formally inaugurated on May 15, 1987 to provide comprehensive healthcare coverage to individuals in Metro Manila as well as in key provincial areas. The company was conceptualized by a group of eminent physicians who saw the need of making healthcare as accessible as possible to many Filipinos. As specialists in their own respective fields, they saw healthcare can be elusive to ordinary people because of limited healthcare programs that could benefit as many Filipinos as possible. As the cost of healthcare continues to rise every year, more and more people cannot afford even routine check-ups in hospitals and even doctors’ clinics.
Vision
We are the partner of choice in managed health care with the most innovative range of quality programs and services in the industry.
Mission
We are the Health Maintenance Organization that contributes to the well-being of the society by providing the best quality managed healthcare services.
Memberships
We are a member of the Association of Health Maintenance Organizations of the Philippines Inc. (AHMOPI), and are registered with the Insurance Commission with license/registration number HMO-2020-16-R.
Customer Charter
Quality Services
MediCard upholds its commitment to provide the best quality health care services and products that will exceed customer expectations. As one of the leading Health Maintenance Organizations in the country, MediCard consistently aligns the quality of its operations with the standard requirements of ISO 9001:2015 and maintains a very promising quality policy and dedicated people.
MediCard values the well-being of every individual with an assurance to bring safe and sound health to its customers and to its people.
In its pursuit to deliver quality health care services and products amidst the inevitable changes in our time, MediCard will continuously innovate and shape effective techniques and trends in response to its customer needs and to make customer experience the top-notch health care services in a safe and convenient manner.
Safe and Secure Operations
MediCard implements appropriate safeguards to ensure security of its operations and to protect the data of its customers from misuse and unauthorized access or disclosure. To fulfill this, MediCard maintains the following measures:
- Physical measures: locked filing cabinets and restriction of access to offices, data center, and alarm systems;
- Technical measures: passwords, authentication, encryption, access controls, firewalls, regular vulnerability assessment, and other necessary technical controls; and
- Administrative measures: confidentiality agreements, data sharing agreements, limiting access on a need-to-know basis, staff training, and security clearances.
To make sure that customers data will not be compromised, MediCard will employ any reasonably available measure necessary to tighten its security and prevent unauthorized use or disclosure of customer data.
Customer Privacy
MediCard upholds the right to privacy of every individual in accordance with the Data Privacy Act of 2012. As such, MediCard has established its Privacy Policy and your rights are laid down on its Privacy Statement which you can view on this site.
Transparency
MediCard ensures transparency of information on all its products and services. Any information regarding its products or services will only be presented in a clear, accurate, and non-misleading manner. It will not in any way cause deliberate intent to mislead, misrepresent, or deceive its customers.
With such commitment to its customers, MediCard will assure compliance with the Insurance Commission’s Guidelines on Electronic Commerce of HMO Products on every conduct of its business.
Consumer Assistance Management System
MediCard appreciates your feedback and is dedicated to providing effective solutions. For client support, you can reach out to us through the ‘Contact Us’ section or via our hotline at (02) 8841-8080. If you have a feedback, complaint, inquiry, or request, you can contact our Consumer Assistance Team at CAMS@medicardphils.com. For any data privacy issues, please email privacy@medicardphils.com.
Our feedback service operates Monday to Friday, and you can expect a response within 48 hours, excluding weekends and holidays. Inquiries submitted on those days will be addressed on the following business day.
Testimonials
Kudos for Ms. Yam (May Javier of Medical Operations)! She took care of my concern just like she is helping a family member! From 1-10, 10 would be the highest rate, I will give her 11.
Ronald del RosarioSterling Talent Solutions Philippines, Inc. 
It has been 3 years now and we have no plans on switching to other HMOs. That is because of the genuine customer service being given to us by our account officer, Ms. Minette Almazan (Sales & Business Development 1). She is a real gem in your company.
Donald ArcilloSenstar Corporation
Cris (Cristian Collado of Operations Department), we couldn't thank you enough for the support you have extended us. Our family is so appreciative of your kindness. MediCard is lucky to have a staff like you who has a heart for his clients. Kudos to you and to MediCard!
Daisy V
I had my executive check-up at MediCard Centris. The nurse assigned to me, namely, Ms. Sienah Marey Sindo, was very professional and friendly. I would like to commend her for a job well done.
Melba De GuzmanProfessional Insight Marketing Services
To our Account Manager, Ms. Rose Retizo, we thank you for the 24/7 support you have given to our company. Your service is one of the major reasons why we have renewed our contract with MediCard!
Anonymous
I would like to express my personal gratitude to the medical team and staff of MediCard Centris. They have been polite, informative and patient with me.
Anonymous
We are pleased with the quality of customer service provided to us by MediCard Phillippines, Inc. and we commend our customer care officer, Ms. Vianca Vargas, for her kindness and effort towards our account.
April Joy O. CruzCD Technologies Asia, Inc.
I just wanted to send positive feedback to the staff who handled me during my ECU at the Centris branch. I just wanna give a big thumbs up to the team.
Angelo FelicianoInternational Airline Services Asia, Inc. (IASA)
Hi Ms. Veron (Ms. Maria Veronica Edades, AVP, Clinic Services), I just want to express my sincere appreciation on your timely and fast response to our requests, concerns, etc.
Ayeth "Eyh" B. CombrasEastwest Banking Corporation
I am highly satisfied with the help and guidance of Ms. Belarmino (Karen Belarmino of Operations Department) when I was confined and underwent major operation. She assisted me well, she even answered Viber messages late at night. She did more than her job as an LO with extra care which all patients could possibly wish for.
Shiela C. Almonte
Hi Dianne (Dianne Marcella R. Acha of Sales & Business Development 1). I really appreciate your efficient service rendered to me and my son. Thank you for your immediate attention and action on my requests.
Marie HizonSterling Talent Solutions Philippines, Inc.
I am so happy with our timely move to MediCard. I hope none of our employees and their dependents would need to avail your services but I trust that if they do, they will experience the same level of care I and my parents did.
Ruth SarsozaSterling Talent Solutions Philippines, Inc.
Hi Ron (Ronald C. Taneo of Sales & Business Development 2), I write to let you know that we are very pleased with the service that you have been providing to employees of Entel HK Philippines. Your customer relation skill is superb!
Maricion JandayanEntel HK Philippines
Words are not enough to express our gratitude for the excellent customer service you (Anthony Ofalla of Sales & Business Development 2) have given us. You always find ways to provide us with a positive result and feedback.
Sharmaine N. LapatGlobal Estate Resorts, Inc.
Kahit gabi na at tapos na ang opisina, nag-aassist ka pa rin. Sana lahat ng nasa ganitong industry ay katulad mo. May malasakit na totoo sa mga pasyente na di itinuturing na customer or client kung hindi pamilya. Salamat mula sa akin at sa aking pamilya. Hindi nyo kami itinuturing na iba.
Mheann ZacariasMegawide Construction Corporation
Kudos for Ms. Yam (May Javier of Medical Operations)! She took care of my concern just like she is helping a family member! From 1-10, 10 would be the highest rate, I will give her 11.
Ronald del RosarioSterling Talent Solutions Philippines, Inc.
It has been 3 years now and we have no plans on switching to other HMOs. That is because of the genuine customer service being given to us by our account officer, Ms. Minette Almazan (Sales & Business Development 1). She is a real gem in your company.
Donald ArcilloSenstar Corporation
Cris (Cristian Collado of Operations Department), we couldn't thank you enough for the support you have extended us. Our family is so appreciative of your kindness. MediCard is lucky to have a staff like you who has a heart for his clients. Kudos to you and to MediCard!
Daisy V
I had my executive check-up at MediCard Centris. The nurse assigned to me namely Ms. Sienah Marey Sindo was very professional and friendly. I would like to commend her for a job well done.
Melba De GuzmanProfessional Insight Marketing Services
To our Account Manager, Ms. Rose Retizo, we thank you for the 24/7 support you have given to our company. Your service is one of the major reasons why we have renewed our contract with MediCard!
Anonymous
I would like to express my personal gratitude to the medical team and staff of MediCard Centris. They have been polite, informative and patient with me.
Anonymous
We are pleased with the quality of customer service provided to us by MediCard Phillippines, Inc. and we commend our customer care officer, Ms. Vianca Vargas, for her kindness and effort towards our account.
April Joy O. CruzCD Technologies Asia, Inc.
I just wanted to send positive feedback to the staff wh handled me during my ECU at the Centris branch. I Just wanna give a big thumbs up to the team.
Angelo FelicianoInternational Airline Services Asia, Inc. (IASA)
Hi Ms. Veron (Ms. Maria Veronica Edades, AVP, Clinic Services), I just want to express my sincere appreciation on your timely and fast response to our requests, concerns, etc.
Ayeth "Eyh" B. CombrasEastwest Banking Corporation
I am highly satisfied with the help and guidance of Ms. Belarmino (Karen Belarmino of Operations Department) when I was confined and underwent major operation. She assisted me well, she even answered Viber messages late at night. She did more than her job as an LO with extra care which all patients could possibly wish for.
Shiela C. Almonte
Hi Dianne (Dianne Marcella R. Acha of Sales & Business Development 1). I really apprciate your efficient service rendered to me and my son. Thank you for your immediate attention and action on my requests.
Marie HizonSterling Talent Solutions Philippines, Inc.
I am so happy with our timely move to MediCard. I hope none of our employees and their dependents would need to avail your services but I trust that if they do, they will experience the same level of care I and my parents did.
Ruth SarsozaSterling Talent Solutions Philippines, Inc.
Hi Ron (Ronald C. Taneo of Sales & Business Development 2), I write to let you know that we are very pleased with the service that you have been providing to employees of Entel HK Philippines. Your customer relation skill is superb!
Maricion JandayanEntel HK Philippines
Words are not enough to express our gratitude for the excellent customer service you (Anthony Ofalla of Sales & Business Development 2) have given us. You always find ways to provide us with a positive result and feedback.
Sharmaine N. LapatGlobal Estate Resorts, Inc.
Kahit gabi na at tapos na ang opisina, nag-aassist ka pa rin. Sana lahat ng nasa ganitong industry ay katulad mo. May malasakit na totoo sa mga pasyente na di itinuturing na customer or client kung hindi pamilya. Salamat mula sa akin at sa aking pamilya. Hindi nyo kami itinuturing na iba.
Mheann ZacariasMegawide Construction Corporation
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